Frequently Asked Questions
Everything you need to know about your Al Shaya timepiece.
Are all watches sold on Al Shaya Watches authentic?
Yes, we guarantee 100% authenticity for every timepiece in our collection. Each watch is sourced directly from authorized distributors and comes with its original packaging and manufacturer warranty.
What is your shipping policy and delivery timeline?
We offer insured shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location and customs processing.
Can I return my watch if I am not satisfied?
We offer a 14-day return policy for unworn watches in their original condition with all protective films, tags, and packaging intact. Please contact our support team to initiate a return request.
Does my watch come with a warranty?
Every watch purchased through Al Shaya Watches includes a minimum 2-year international manufacturer warranty covering movement defects. We also provide an additional layer of support for any service requirements.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like Apple Pay, Google Pay, and secure bank transfers for high-value purchases.
How do I adjust the strap or bracelet of my new watch?
Metal bracelets can be resized at any professional watch boutique. For leather or rubber straps, ensure you use the appropriate buckle holes. We recommend professional adjustment to avoid scratching the links.