Returns & Exchanges
At Al Shaya Watches, we are committed to your satisfaction. If you are not completely pleased with your timepiece, you may return or exchange it within 14 days of delivery provided it remains in its original, unworn condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return.
Secure Packaging
Place the watch back in its original luxury box, ensuring all warranty cards, manuals, and protective films are included.
Shipping and Collection
Affix the provided prepaid shipping label to your package and drop it off at an authorized courier point or schedule a home collection.
Inspection and Refund
Once our horologists verify the item's condition, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing